Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at info@vwmk7store.com.
Returns must be sent to the following address:
Emelissedijk 44
3079HB Rotterdam Zuid
Netherlands
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom-Made Products — Non-Returnable
All custom-made steering wheels, airbag covers, and paddle shifters are manufactured or customized according to your individual specifications.
Because these products are made specifically for you, they are not eligible for return, exchange, or refund once production has started or the order has been completed.
If an order is delivered with a missing or incorrect component, we will promptly send the correct or missing component at no additional cost. However, custom-made products remain non-returnable and non-refundable.
Returns or refunds for custom-made products will only be accepted if:
- The item arrives damaged due to shipping.
- You receive the wrong product, not simply an incorrect or missing component.
- The product has a verified manufacturing defect.
Please review your order carefully before completing your purchase. By placing an order for a custom-made product, you acknowledge and agree to this policy.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@vwmk7store.com.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
VWMK7 STORE
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